Frequently Asked Questions
How to search for products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
After you have placed an order, is it possible to modify it?
When an order is placed, it is impossible to correct the Information (related to the address, for example) or add items to The Order. We invite you to be vigilant when entering your Data.
What should I do if a parcel is lost?
In the event of a loss of a parcel, whose delivery status on the Canada post site indicates that the parcel has been delivered, we invite you to report the problem by contacting our customer service as soon as possible. Following the evaluation and approval of your application, we will send you a new parcel as soon as possible.
What should I do if my product is broken when it arrives?
Please contact customer Service Within hand: your order number, your tracking number, and Only photos of the product damaged from several angles. Following the Assessment and approval of your claim, we will make you Arrive at a new product as soon as possible.
From time to time we will run promotions via our marketing channels. Please refer to the promotion terms and conditions for more information.
Newsletter Sign Up Promotions
Our emails are great. Sign up for them and receive product updates, future sale details, and exclusive offers on the reg. You’ll also receive 15% off your first order and cannot be combined with other promotions. Please contact our customer service team for assistance.
Price Adjustments Frequently Asked Questions
We do not offer price adjustments at this time.
Out of Stock Frequently Asked Questions
While we do our best to make sure our website reflects exactly what’s stored in our inventory, please note that updates may be delayed during special events, such as End of Season Sale, Online Sample Sale, or any other promotional sales. If you’d like to confirm whether a specific item is available, or if it will be restocked, please contact our Customer Service team—they’re happy to help!
My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.