Customer supplied parts should be nobody’s business

If you’ve ever walked into a restaurant and ordered the omelet of the day, then proceeded to hand the cook a bag of groceries, you’d laugh at the place. And yet, automotive customers often have no problem demanding that you install parts they bought from an online source, or worse, found in the back of the garage.

When considering installing parts you don’t get, keep in mind that it all comes down to “capabilities”: reliability, cost effectiveness, and responsibility.

In this episode of Shop Owner Solutions, ShopOwner magazine editor Doug Kaufman interviews three industry veterans who have first-hand experience with bad things that can happen and good ways to avoid falling for the parts trap.

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