Chevy Bolt vehicle owners frustrated by battery issues. This is what you should do.

It was America’s second most popular electric vehicle, but Chevy Bolt owners have been plagued by battery problems, with many having to wait to replace them.

“I’ve wanted to do an electric car for a long time, and the Bolt really fit the bill,” says Ari Schneiderman.

Schneiderman was delighted with his Chevy Bolt. Until last year, when he, like every other Bolt owner in the country, received a recall notice. He said the batteries could pose a fire hazard, but parts to repair the vehicle were not currently available.

“They told you ‘Okay, don’t park the car inside, don’t charge the car inside, which is a problem because my charger is in the garage. I tried to contact GM. And they flooded,” says Schneiderman.

So Schneiderman called consumer attorney Bob Silverman.

“Customers ages 19, 20 and 21 don’t get their battery packs replaced and batteries aren’t loaned out to use,” says Silverman. “So they’re stuck with a car that doesn’t have range because they can’t charge it properly.”

Silverman filed a complaint with GM under the New Jersey Lemon Law, and the automaker agreed to buy back the car.

“General Motors really impressed me with the way they handled everything. They really tried,” says Schneiderman.

A GM spokesperson says: “We have replacement (batteries) available to run the recall.” He says the company “prioritizes recall repairs based on vehicle manufacturing dates. For example, customers who have 20-22 (vehicles) are still waiting for notification that their vehicle(s) may (not ) be repaired(s).

If you have a problem with a Chevy Bolt or any other new car, New York, New Jersey and Connecticut have lemon laws, which kick in if the car has repeated problems that cannot be fixed.

For New York, cars are covered for the first two years or 18,000 miles. In New Jersey and Connecticut, the protection lasts even longer: for two years or 24,000 miles.

Even if your car is out of warranty, there might still be hope. A federal law called the Magnusson Moss Warranty Act covers you if the problem started under warranty, even if the warranty has already expired.

If you have a consumer story that needs to be investigated, you can call Kane in Your Corner at 732-738-KANEor by sending an email
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